Help & Support
Contact Support
Get personalized help from PostPilot's support team.
Support Options
In-App Chat
Available 24/7 for all plans
The fastest way to get help is through our in-app chat:
- Look for the chat icon in the bottom right corner
- Click to open the chat window
- Describe your issue or question
- Our support team will respond quickly
Response Times:
- Creator Plan: 4-8 hours
- Professional Plan: 24-48 hours
- Starter Plan: 24-48 hours
Email Support
For detailed issues or when you need to share files:
- Send an email to support@postpilot.social
- Include your account email
- Describe your issue in detail
- Attach screenshots if helpful
- We'll respond within the timeframes above
Phone Support
Creator Plan Only
Schedule a call with our support team:
- Contact us via email or chat
- Request a phone call
- We'll schedule a convenient time
- Get direct assistance from our experts
Before Contacting Support
Check These Resources First
- FAQ - Browse common questions and answers
- Troubleshooting Guide - Step-by-step problem solving
- Documentation - Comprehensive feature guides
- Community Forum - Connect with other users
Gather Information
When contacting support, please include:
Account Information:
- Your email address
- Plan type (Starter/Professional/Creator)
- Team name (if applicable)
Issue Details:
- Clear description of the problem
- Steps to reproduce the issue
- When the issue started
- Expected vs. actual behavior
Technical Information:
- Browser type and version
- Operating system
- Device type (desktop/mobile)
- Screenshots or error messages
Support Tiers
Starter Plan Support
Included Features:
- In-app chat support
- Email support
- 24-48 hour response time
- Basic troubleshooting assistance
- Documentation access
Response Time: 24-48 hours
Professional Plan Support
Included Features:
- In-app chat support
- Email support
- 24-48 hour response time
- Advanced troubleshooting assistance
- Priority support queue
- Documentation access
Response Time: 24-48 hours
Creator Plan Support
Included Features:
- In-app chat support
- Email support
- Phone support (scheduled calls)
- 4-8 hour response time
- Dedicated support representative
- Advanced troubleshooting assistance
- Priority support queue
- Documentation access
- API support
Response Time: 4-8 hours
What We Can Help With
Technical Issues
- Account setup and configuration
- Social media account connections
- Post creation and scheduling problems
- Analytics and reporting issues
- Team collaboration setup
- API integration support
Feature Questions
- How to use specific features
- Best practices and tips
- Workflow optimization
- Integration guidance
- Custom solutions
Billing & Account
- Plan upgrades and downgrades
- Billing questions
- Account management
- Team member invitations
- Permission issues
Platform Issues
- Social media platform problems
- API connectivity issues
- Platform policy changes
- Account restrictions
- Data sync problems
What We Can't Help With
Third-Party Issues
- Social media platform outages
- Browser-specific problems
- Internet connectivity issues
- Device-specific problems
- Third-party app conflicts
Content Issues
- Content creation advice
- Social media strategy
- Marketing consultation
- Content approval
- Platform policy interpretation
Account Violations
- Suspended accounts
- Policy violations
- Terms of service violations
- Platform restrictions
- Account recovery
Emergency Support
Critical Issues
For issues that severely impact your business:
- Contact us immediately via chat or email
- Mark as urgent in your message
- Provide detailed information about the impact
- Include account details for faster resolution
System Outages
If PostPilot is experiencing widespread issues:
- Check our status page at status.postpilot.social
- Follow our updates on social media
- Contact support for specific account issues
- We'll provide regular updates on resolution progress
Community Support
Community Forum
Connect with other PostPilot users:
- Ask questions and get community answers
- Share tips and best practices
- Report bugs and request features
- Get help from experienced users
Visit: community.postpilot.social
Social Media
Follow us for updates and tips:
- Twitter/X: @postpilot
- LinkedIn: PostPilot
- Instagram: @postpilot
- Facebook: PostPilot
Feedback & Suggestions
Feature Requests
We love hearing your ideas:
- Use the in-app feedback form
- Post in our community forum
- Email us at feedback@postpilot.social
- Include detailed descriptions of your ideas
Bug Reports
Help us improve PostPilot:
- Describe the bug in detail
- Include steps to reproduce
- Provide screenshots if possible
- Include system information
General Feedback
We value your input:
- User experience improvements
- Documentation suggestions
- Support process feedback
- Overall product feedback
Support Hours
Chat Support
- 24/7 for all plans
- Automated responses during off-hours
- Human support during business hours
Email Support
- 24/7 for all plans
- Response within plan-specific timeframes
- Escalation for urgent issues
Phone Support
- Creator Plan only
- Scheduled calls during business hours
- Emergency support available
Getting the Most from Support
Be Specific
- Describe the exact problem
- Include error messages
- Provide step-by-step reproduction
- Share relevant screenshots
Be Patient
- Response times vary by plan
- Complex issues may take longer
- We'll keep you updated on progress
- Follow up if you don't hear back
Be Prepared
- Have account information ready
- Test basic troubleshooting first
- Gather relevant details before contacting
- Check our resources for quick answers
Still Need Help?
If you can't find what you're looking for:
- Try our FAQ for quick answers
- Check troubleshooting guide for detailed solutions
- Use in-app chat for immediate assistance
- Email support for complex issues
- Join our community for peer support
Remember: The more information you provide, the faster we can help you resolve your issue!