Frequently Asked Questions

Find quick answers to the most common questions about PostPilot.

Account & Billing

How do I create a PostPilot account?

Visit postpilot.social
Click "Get Started" or "Sign Up"
Enter your email and create a password
Verify your email address
Complete your profile setup

What are the different pricing plans?

Starter Plan - $9.99/month:

6 social media accounts
100 posts per month
10 scheduled posts simultaneously
Basic analytics

Professional Plan - $19.99/month:

16 social media accounts
1,000 posts per month
50 scheduled posts simultaneously
Advanced analytics

Creator Plan - $29.99/month:

Unlimited social media accounts
Unlimited posts per month
200 scheduled posts simultaneously
Advanced analytics + team collaboration

How do I upgrade or downgrade my plan?

Go to Settings > Billing
Click Change Plan
Select your new plan
Confirm the changes

Upgrades take effect immediately. Downgrades take effect at the next billing cycle.

Can I cancel my subscription anytime?

Yes, you can cancel your subscription at any time:

Go to Settings > Billing
Click Cancel Subscription
Confirm your cancellation

Your account will remain active until the end of your current billing period.

Do you offer refunds?

We offer a 30-day money-back guarantee for new customers. Contact support to request a refund.

PostPilot supports:

Twitter/X
LinkedIn
Instagram
TikTok
Facebook
Pinterest
YouTube
Mastodon
Bluesky
Threads

Go to Accounts in your dashboard
Click Connect Account for the platform you want to add
Follow the authentication flow
Grant the necessary permissions
Your account will be connected and ready to use

Common reasons include:

Incorrect credentials - Double-check your login information
Two-factor authentication - Complete 2FA on the platform first
Account restrictions - Some accounts may have restrictions
Platform outages - Check if the platform is experiencing issues
Permission issues - Ensure you grant all required permissions

Can I connect multiple accounts from the same platform?

Yes, you can connect multiple accounts from the same platform (e.g., multiple Twitter accounts).

Go to Accounts in your dashboard
Find the account you want to disconnect
Click the Disconnect button
Confirm the disconnection

Creating & Scheduling Posts

How do I create a post?

Go to Posts > Create New Post
Write your content in the composer
Select the platforms where you want to publish
Add media if desired
Choose to post now or schedule for later
Click Publish or Schedule

What's the character limit for posts?

Character limits vary by platform:

Twitter/X: 280 characters
LinkedIn: 3,000 characters
Instagram: 2,200 characters
TikTok: 300 characters
Facebook: 63,206 characters
Pinterest: 500 characters
YouTube: 5,000 characters
Mastodon: 500 characters
Bluesky: 300 characters
Threads: 500 characters

How far in advance can I schedule posts?

Scheduling limits vary by platform:

Twitter/X: 30 days
LinkedIn: 90 days
Instagram: 30 days
TikTok: 10 days
Facebook: 6 months
Pinterest: 30 days
YouTube: 30 days
Mastodon: 30 days
Bluesky: 30 days
Threads: 30 days

Can I edit a post after it's scheduled?

Yes, you can edit scheduled posts:

Go to Posts > Scheduled
Find the post you want to edit
Click Edit
Make your changes
Save the updated post

What happens if a scheduled post fails to publish?

If a post fails to publish:

You'll receive a notification
The post will be marked as "Failed" in your dashboard
You can retry publishing or edit the post
Check the error message for troubleshooting steps

Media & Content

What file formats are supported for media uploads?

Images: JPG, PNG, GIF Videos: MP4, MOV File size limits: Varies by platform

How many images can I add to a post?

Twitter/X: Up to 4 images
LinkedIn: Up to 9 images
Instagram: Up to 10 images
Facebook: Up to 10 images
Pinterest: 1 image per pin

Can I use hashtags in my posts?

Yes, hashtags are supported on all platforms. PostPilot will automatically optimize hashtags for each platform.

Optimal posting times vary by platform and audience. PostPilot's AI analyzes your audience data to suggest the best times for your specific audience.

Analytics & Performance

How do I view my post analytics?

Go to Analytics in your dashboard
Select the date range you want to analyze
Choose specific platforms or view all platforms
Review your performance metrics

What metrics are available in analytics?

Available metrics include:

Engagement: Likes, comments, shares, saves
Reach: Number of unique users who saw your content
Impressions: Total number of times your content was displayed
Click-through rate: Percentage of users who clicked on your content
Audience demographics: Age, gender, location data

How often is analytics data updated?

Analytics data is updated every 24 hours. Some platforms may have delays in reporting data.

Can I export my analytics data?

Yes, you can export analytics data as CSV files. Professional and Creator plans also support PDF report generation.

Team Collaboration

How do I invite team members?

Creator Plan only:

Go to Settings > Team Management
Click Invite Member
Enter the member's email address
Select their role and permissions
Send the invitation

What can team members do?

Team members can:

Create and schedule posts
View analytics
Manage social media accounts
Access the content calendar

Team members cannot:

Access billing information
Invite or remove other members
Change team settings

How many team members can I have?

The Creator plan allows up to 5 team members.

Technical Issues

Why is PostPilot running slowly?

Slow performance can be caused by:

Internet connection - Check your internet speed
Browser issues - Try refreshing the page or clearing cache
Server maintenance - Check our status page for updates
Account issues - Contact support if problems persist

What browsers are supported?

PostPilot works best with:

Chrome (recommended)
Firefox
Safari
Edge

Can I use PostPilot on mobile?

Yes, PostPilot is fully responsive and works on mobile devices. We also have mobile apps for iOS and Android.

Why am I getting error messages?

Common error messages and solutions:

"Account connection failed"

Reconnect your social media account
Check platform permissions
Verify account credentials

"Post failed to publish"

Check content meets platform guidelines
Verify account is still connected
Try publishing again

"Character limit exceeded"

Shorten your content
Remove unnecessary words
Use abbreviations

Security & Privacy

Is my data secure?

Yes, PostPilot takes security seriously:

Encrypted storage - All data is encrypted at rest
Secure connections - All data transmission uses HTTPS
Regular backups - Data is backed up regularly
Access controls - Strict access controls for team members

What data does PostPilot collect?

PostPilot collects:

Account information - Email, profile details
Social media data - Posts, analytics, account connections
Usage data - How you use the platform
Device information - Browser type, operating system

Can I delete my data?

Yes, you can request data deletion by contacting support. We'll remove your data within 30 days of your request.

Getting Help

How do I contact support?

You can contact support through:

In-app chat - Available in the bottom right corner
Email - support@postpilot.social
Help center - Browse our documentation
Community forum - Connect with other users

What's the response time for support?

Priority support (all plans): 24-48 hours
Dedicated support (Creator plan): 4-8 hours
Critical issues: Immediate response

Do you offer phone support?

Phone support is available for Creator plan customers. Contact support to schedule a call.

Where can I find more detailed documentation?

Visit our documentation center for comprehensive guides on all PostPilot features.

Still Have Questions?

If you can't find the answer you're looking for:

Contact Support - Get personalized help
Troubleshooting Guide - Detailed problem-solving steps
Community Forum - Connect with other users